Announcement    We have had a year that has turned out completely differently than I expected! The few months I anticipated taking off in order to train for the Boston marathon in April turned into many more due to a move to a new home and the precious little one we discovered (three days after the race!) that we are expecting. With a fourth child expected in December and boxes still not yet unpacked, I am uncertain when I will reopen my shop for full business, but I am able to accept some limited orders for now, though I won't be generally listing items. Message me if you have a request. Thanks!

Please note the processing time posted within each listing (for most things, it's around 4 to 5 business days). If you need your order to be sent sooner than this, please also purchase RUSH- this will push your order to the front of my queue and guarantee shipment within 2 business days- the listing is here https://www.etsy.com/listing/192771093/rush-processing-must-be-added-to-your?ref=shop_home_active_2 If you will need to receive your order within a week of placing it- you must either purchase RUSH processing or clear the timing with me PRIOR to placing your order; otherwise, I cannot guarantee shipping times any shorter than the stated times.

1. Processing and Shipping
Almost everything in my shop is made-to-order. I'm a stay-at-home mom myself, and find that this helps me balance my shop and family needs. You'll find processing times listed within each listing so you can gauge how long something will take to ship. Most items ship within about 3 to 5 business days (I ship orders on Monday-Friday; generally not on the weekends, as I try to reserve this time for worship and family time). Some very work-intensive items may take longer to prepare; larger orders do also tend to take a little bit longer. You should see an estimated ship date on your receipt or if you check in your "purchased items" section of your profile. I try very hard to stick by these dates, and if for any reason your shipment is delayed, I will certainly keep you informed. You will always receive a shipping confirmation email when your order ships (including tracking information for all US shipments).

2. Rush Service and shipping upgrades
Please contact me prior to ordering if you have a time constraint, especially if you will need to actually receive your order within a week or less. I offer a "Rush Processing" option, which guarantees that your order will be sent out within 2 business days. The listing for this option is here and should be added to your cart if you need to receive your order in a shorter timeframe than what is listed on my site (typically around 4 to 5 business days, and sometimes a bit longer for more complex or multistep items)- Here is the listing. https://www.etsy.com/listing/192771093/rush-processing-must-be-added-to-your?ref=shop_home_active_2 I can also upgrade postal speed from first class to priority for a $3 charge. Here is the listing for upgrading to Priority Mail (this does not change the processing time). https://www.etsy.com/listing/192771259/priority-shipping-upgrade?ref=shop_home_active_1

3. Headband Sizing
I have an approximate size chart posted in every headband listing- these are simple generalizations. Every baby is different and head size changes very rapidly, especially in the first year of life. In general, you do want the diameter of the headband to be somewhat smaller than the head circumference so that the headband will stay on without being too loose. A general rule of thumb is that skinny headbands tend to fit tighter than the wider or ruffled elastic headbands; they are more likely to leave a "mark" when they start to get too snug, so I often recommend upsizing on that style of headband. The wider elastic styles tend to be more forgiving and I find that most of the time the age-based sizing works just fine for that style. If you would like to be more sure of sizing, you can always measure a headband that you already have that fits your child well, and I can match the diameter of that headband.

4. Clip "Side" or Orientation
I do clip orientation from the perspective of the person wearing the clip. So if your child parts her hair on her left side and sweeps her bangs to her right side, you would want a right-sided clip- even though the clip will be on YOUR left side as you are looking at her. f you'd like an example of what this looks like I can send you a picture.

5. Clip Styles
Generally, the slip-resistant alligator clips tend to be the best for most types of hair. I use a "slip-grip" surface on the inside of the clip to help it hold better in fine hair. A child needs enough hair to pull some to the side, or up into a teeny ponytail to be able to hold the alligator clips in. The baby snap clips are tiny little snap clips that work best when baby has just a little bit of wispy hair. I also like these clips for use with headbands as they are small enough to hide completely behind the flower or other decoration and can make a seamless attachment with the headband (the alligator clips do show a bit on the side when attached to headbands).

6. Gift Options
I am happy to ship gifts directly to the recipient. I will gladly gift wrap and include gift note free of charge- just request this in your instructions to seller! I never include pricing information in my shipments (unless asked to do so).

7. Special Deals/Wholesale
For the most part, not really. My life stage right now with my young children doesn't really allow me time to manage a wholesale-type business. I make every effort to provide a quality product for the price and to keep my prices reasonable so that other moms just like me can find special things for their girls in my shop. Occasionally, I do have specials. These will always be announced on my Facebook page at http://www.facebook.com/mylittlepixies.

8. Local Pickups- Hudsonville/Grand Rapids Michigan area
I frequently accommodate local pickups at my home. If you live in the Grand Rapids, Michigan area and would like to pick your order up instead of paying for shipping, please use the coupon code "localpickup" (all one word) and you won't be charged for shipping. I'll contact you with directions on how and when to pick up your order via Etsy convo.

9. Additions to Pending Orders
If you have a pending order that has not yet shipped and would like to add additional items to it, use the coupon code "combinedshipping" (all one word) to avoid additional shipping charges.

10. International Shoppers
Definitely! I send orders all over the world. International shipping rates are significantly higher than domestic rates, but I attempt to keep the shipping charges to about the actual cost of postage; if the actual cost is significantly less than what you pay for shipping, I will refund any overage. Package tracking is not available for standard international shipping. I can upgrade shipping method to many countries to include tracking and expedited delivery times, but this does cost about $20 (USD) more than regular international shipping (if you are interested in a shipping upgrade please contact me before placing your order. It generally takes about 2 to 4 weeks for shipments to arrive in most countries.

11. Custom Requests
Yes! I can often make color and other changes to the items you see in my shop- just ask!